Refund Policy

Effective Date: 21/11/2024

Clean Sunnie strives to ensure complete satisfaction with our services. However, our refund policy is as follows:

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Deposits and Prepayments

• Deposits are non-refundable in cases of cancellation within 48 hours of the service.

• Full refunds are available for cancellations made more than 48 hours in advance.

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Service Satisfaction

• If you are not satisfied with our service, please contact us within 24 hours of the completed service. We will review the issue and may offer:

  • A re-clean of the specific area of concern.

  • A partial refund at our discretion.

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Non-Refundable Circumstances

• Refunds are not provided for dissatisfaction due to pre-existing conditions or issues outside our control (e.g., permanent stains or damage).

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Contact Us

For refund requests, email us at hello@cleansunnie.com.au within 24 hours of service completion.